FAQs

What material is The Hexagon jewelry made from?
All our handmade jewelry is either 14 karat gold plated, 24 karat gold electroplated or 925 sterling silver. The gemstones are natural and ethically sourced. 

How do I know my necklace size?

Our chart below covers most standard lengths and helps to see  where necklaces of different lengths may lie when you wear them:
The Hexagon Necklace Chart


Do you offer children's sizes?
At this time, The Hexagon does not offer children's sizes.

Where is your jewelry made?

All of our jewelry is handmade in North Vancouver, Canada.

Do you accept returns?
Due to the nature of our products, jewelry cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to contact@thehexagon.shop within 5 days of arrival.

Can I edit or cancel an order after it has been placed?

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us at contact@thehexagon.shop.

When will my credit card be charged?

Credit cards are charged at the time of order processing.

Can I ship to multiple addresses?

At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses.

How can I track my order?

Use your order number and email address to track your shipment here: Track Orders.